What payment methods can I use? You can make your payment on our website via credit card, debit card, bank transfer, or virtual card. If you have an account with any bank, you can request information about virtual credit cards from your bank and create one. For further details, please contact your bank directly.
Do you offer installment options? Yes. You can benefit from installment payment options on purchases made through our website with CardFinans, Worldcard, all BONUS cards, and AXESS credit cards.
When will I receive my order? If the product is in stock, we ship it within 2 business days. If it is not in stock, we produce it and then ship it. Since our shoes are handmade, the production time varies between 7 to 10 days depending on the model. You will be informed via email once your order is shipped. You can track your shipment using the link provided in the email.
What is the shipping cost? There is no shipping fee for orders placed via lomejorshoes.com. However, in the case of returns, the shipping cost is the responsibility of the customer.
Can I change the delivery address of my order? If you wish to change the delivery address of your order, please contact our customer service at +90 (533) 366 06 70 or send an email to [email protected].
Can I return or exchange custom-made shoes? If the design, heel type, size adjustment (widening or narrowing) of the shoe is modified at your request, the product is considered custom-made. In such cases, returns and exchanges are not possible. By placing your order, you acknowledge and accept this condition.
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